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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns..
The following terms are applicable for any products that You purchased with Us.
Returns is a scheme provided by Prakruthi / Other Sellers under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns / replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return / replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into some parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Category-1
Return Window and Actions possible
| Natural Pooja Products |
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective / damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
|
| Stationery Items |
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective / damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
|
| Raw Materials |
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective / damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
|
| Machinery |
3 days from the delivery date
Refund or Replacement
For products requiring installation, returns shall be eligible only when such products are installed by the Prakruthi engineers.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a refund / replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 5 days of delivery or Installation wherever applicable, you will be directed to Prakruthi R&D Centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|
No Return Category:
Food Products / Snack Items / Kitchen Essentials |
Some products in the above categories are not returnable due to their nature or other reasons. |
| Home: Household Items / Home Needs |
3 days from the delivery date.
Refund or Replacement
For products requiring installation, returns shall be eligible only when such products are installed by the Prakruthi engineers.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a refund / replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 2 days of delivery or Installation wherever applicable, you will be directed to Prakruthi R&D Centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|
Category-2
Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
| Category |
Conditions |
| Correct Product |
Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product |
All in-the-Packing box accessories should be present. |
| Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
| Undamaged Product |
The product should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging |
The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Category-3
General Rules for a successful Return.
- In certain cases where the seller (Prakruthi) is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller (Prakruthi) may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
- For products where installation is provided by Prakruthi service engineers, do not open the product packaging by yourself. Prakruthi authorised personnel shall help in unboxing and installation of the product.
- ny product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
